How does hughesnet work

Our 50 GB plan is perfect for the large household who need to access the Internet on a regular basis from multiple devices at the same time. If your needs change and you want to increase your plan, you can do so over the phone without change fees or waiting for a technician to visit your home.

Hughes is glad to join the program and is actively participating. Please click here to learn more. Use this additional plan data to download large files like movies, system updates for your computer, tablet, or smartphone—and more. HughesNet Gen5 now comes with built-in Wi-Fi so you can connect your wireless devices at home.

It also has separate guest Wi-Fi for visitors to keep your home network more secure. Which one should I use? You can tell them apart based on the name — the 2. Deciding which network to use should be based on your unique home set-up. The 2. It can transmit data over longer distances and through walls and other solid objects. The 5 GHz band is ideal for newer devices such as your laptop, phone, or tablet because it can transmit higher amounts of data. However, it is less able to penetrate solid walls and objects, so if you are far away from your HTW device, your signal strength may be lower.

Devices streaming a lot of video, such as Roku or Amazon Fire Stick, should connect to the 5 GHz network, provided you can receive a strong wireless signal. If you cannot, use the 2. HughesNet Gen5 automatically adjusts data rates for streaming video to deliver great picture quality while using less of your data. Speeds will adjust to deliver a DVD quality experience while using less data - allowing you to watch 3 times more video.

You may also simply snooze the video data saver for 4 hours. Your service is automatically set to stream videos at DVD Quality p. Or you can simply snooze the Video Data Saver for 4 hours. HughesNet Voice delivers home phone service over your satellite Internet connection. New HughesNet customers will have their Analog Telephone Adapter ATA set up by their installer during the installation appointment which will route your calls through your satellite modem and dish without using your plan data.

HughesNet Voice is available with two plan options, either with or without a two-year term commitment. International calling plans are also available to add on. To see our current HughesNet Voice plans click here. If you change providers and want to carry the same number with you, you will need to submit a new porting request through your new provider. If you did NOT qualify for a local number: You can choose a new non-local telephone number across the continental United States, but you may not port your existing local number to HughesNet.

The installer will install your Internet service and set up and activate your Voice service. You will be required to accept the Voice Terms and Conditions prior to completing the Voice activation. TRS is a service that allows individuals who are deaf or hard of hearing to communicate via the telephone network to other parties. The customer uses special TTY keyboard and terminal equipment to communicate to a call center, and personnel at the call center relay the typed text to the other party on the line.

Hughes does provide service for the deaf and hard of hearing with the use of IP-enabled TTY equipment. Customers sometimes want to enhance or customize their installation to specific requirements. Some of the more common enhancements are mentioned below.

While they are not included in a HughesNet standard installation, these enhancements may be purchased directly from our independent certified HughesNet installer. All costs for non-standard work or equipment will be itemized by the independent HughesNet installer on the HughesNet Installation Reference Sheet and require your authorization signature before proceeding. These non-standard installation items include major customization on your HughesNet system that would require the installer to:.

The HughesNet professional technician will install the HughesNet Wi-Fi Modem and satellite dish, and will connect 2 devices, such as a desktop computer, laptop, tablet, or smartphone. You can ask your technician for a quote to connect more devices. Any non-standard installation extras will be billed on your next HughesNet invoice.

The technicians do not accept cash or check at the time of install. In most cases, the necessary equipment is installed within five days of purchasing your service.

Most customers have the opportunity to schedule an installation date at time of order, or you will be contacted within three days to schedule an appointment. Your installer will connect two devices during your installation appointment. However, you can ask your technician to connect additional devices for an additional cost.

However, the majority of real-time, multi-player games that people play on Xbox LIVE and PlayStation will not work over any satellite Internet service. Role-playing games and popular Facebook games generally work with HughesNet. You can use the Xbox and PlayStation consoles to download games to play offline, and use the streaming video and music services offered through your gaming system. With satellite service, the data must travel up to the satellite and back about 45, miles.

This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. That will prevent real-time, multi-player games from establishing or maintaining a reliable connection with the gaming server. In addition, these are often subscription-based services that require you to have an account or monthly subscription package directly with that video or music service provider.

Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back about 45, miles.

HughesNet lets you connect your computer to the Internet whether you are running a Windows or Macintosh operating system. HughesNet supports all version of Windows and Mac OS that are still supported by their respective manufacturers.

Android and iOS mobile devices are also compatible with the Wi-Fi connection on your modem. In order to minimize the delay that comes from having data travel back and forth over such a vast distance, your modem uses advanced acceleration techniques. No, HughesNet is not available for mobile locations.

To receive mobile high-speed Internet service, please contact the following Value Added Service provider:. Your home is approximately 22, miles away from the HughesNet satellite in space. You can restore your connection to full speed by simply disabling your VPN client when your session is over.

Express Repair is a service protection plan designed to ensure that your HughesNet service will be restored in an expedited manner in the event that an interruption occurs. Under the plan, you continue to receive Technical Phone Support 24 hours a day, 7 days a week, but if the problem cannot be fixed over the phone, a certified technician will come directly to your location to quickly restore your service.

Express Repair customers pay a reduced service fee for onsite repair visits. Express Repair Basic: our commitment is to have a technician confirm a scheduled ETA and arrive by the second business day. Express Repair Premium: our commitment is to have a technician confirm a scheduled ETA and arrive by the next business day. Both services offer live technical phone support toll-free , and if needed, a certified HughesNet technician will come to your home or business to restore service.

Under warranty, you have access to 24x7 technical phone support, as well as onsite support as needed. While most interruptions are resolved with a simple phone call, it may take up to 7—10 days for a certified technician to visit your home or business to restore service, under the warranty.

With Express Repair, if a visit is deemed necessary to restore your service, then a technician will be onsite by pm the next business day with Express Repair Premium; with Express Repair Basic, you will be contacted by the technician by pm the next business day to schedule an appointment. Service may be delivered as soon as that day or on the next business day. A higher co-pay will be charged during the day vesting period.

Both Express Repair plans include a day vesting period for existing HughesNet subscribers. Onsite service within the first 30 days of enrolling in a plan results in a higher co-pay than after the vesting period. The Express Repair Terms and Conditions can be found on our legal site. The plan covers the required steps necessary to restore the HughesNet service. These steps include, but are not limited to, phone support and onsite support including repointing of the antenna system or replacement of HughesNet indoor equipment, power supply, or outdoor equipment that 1 were purchased by customer, 2 are commissioned on the HughesNet account, and 3 were professionally installed at your site.

The location must be a stationary location in the lower 48 states or Puerto Rico. The plan covers the following:.

You can order online from this site or call to speak with a HughesNet sales representative. To order online, click here. To speak with a sales representative, call the telephone number listed on the top of your screen.

Some people may be hesitant to subscribe to satellite Internet because of myths they've heard — or because they are unaware of the convenience and quality offered by high-speed satellite Internet providers. Hughes offers satellite Internet everywhere in the contiguous United States, including rural areas.

Hughes is a reliable satellite Internet provider that supplies high-speed Internet service in areas where there is slow or no high-speed options. A certified HughesNet installer is able to determine the best location on or near your residence where the satellite dish should be mounted. HughesNet delivers two-way, high-speed Internet access over satellite — not over your telephone line — so you can talk on the phone and surf the Web at the same time.

That can save you money by eliminating the need for a second phone line. The bulky eight-foot wide satellite dishes from the s are a thing of the past, at least when it comes to the needs of most businesses. HughesNet customers only need a computer, a modem, two coaxial cables, and the satellite antenna. The antenna is about the same size as most ordinary satellite TV dishes.

Your satellite Internet connection is not affected by most clouds. Satellite Internet from HughesNet is only affected by weather in extreme circumstances such as heavy storms or unusually dense clouds. How can I contact Customer Care when I have a question or problem? As a satellite ISP, Hughes strives to offer a reliable high-speed Internet option with a customer-friendly and easy-to-use service.

HughesNet features. Secure and reliable high-speed internet connection HughesNet has reliable connections, fast internet speeds, and prices that fit your budget. Video data saver When you stream all your favorite TV shows and movies, HughesNet Gen5 automatically adjusts your speeds and delivers DVD video quality while using less data so you can watch up to three times as much footage.

Finding the right HughesNet data plan. HughesNet plans. Why do rural Americans choose HughesNet? What's a GB gigabyte? How much video can I stream with HughesNet? Streaming tip. Is HughesNet unlimited?

How does HughesNet work? HughesNet internet speeds. HughesNet equipment. HughesNet Gen 5. What is HughesNet Gen5? HughesNet Internet for business. Call: Call to order HughesNet for Business. HughesNet FAQ. How much does HughesNet cost?

Is HughesNet unlimited internet? What is Bonus Zone data? Sources and notes: The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day.

Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the Websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.

If you exceed your monthly plan data, you will experience reduced data speeds until the start of your next billing period. Streaming is optimized with video streams at DVD quality up to p. For best performance, leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable. DVD quality at 1. Additional Voice adapter equipment required. Applicable countries for International calling plans can be found on legal.

Transfers of existing telephone number not always available, and your new telephone number may not be a local number. Applicable countries can be found on legal. Transfers of existing telephone number not always available. Accessed August 23, Accessed August 25, Written by. Peter Christiansen is a writer at HighSpeedInternet. Peter holds a PhD in communication from the University of Utah and has worked as a computer programmer, game developer, filmmaker, and writer.

Read More. About Us. With HughesNet satellite internet , you get 25 Mbps download speed and 3 Mbps upload speed. And, HughesNet carries a good repute for delivering the advertised speeds in its service locations. In Southfield, Missouri, the top speed of Mbps is on record, albeit in regions like San Antonio, Texas, users have experienced speeds as low as 14 Mbps.

No matter what you choose, every HughesNet data-based plan comes with the same speeds. While for some users the idea of capped internet is to their dislike, the big plus with HughesNet is the Bonus Zone data which gets you 50 GB on top of the monthly allowance. You can use this perk to conduct heavy online activities, and schedule big downloads during the off peak hours from 2 am to 8 am.

In any case HughesNet does not charge you an overage fee for exceeding your data limit. It is a soft data cap, and you stay connected, albeit at throttled speeds, until the next billing cycle kicks in. You can also purchase additional data if needed. Your HughesNet Internet subscription includes a satellite modem with built-in WiFi, which features the latest WiFi standards and tech, and is able to support multiple connected devices.

The connection is secure, and you can even use the guest feature to avoid risking the safety of your in-home network. However, with one satellite providing coverage over such a large swath of land, bandwidth limitation is a consequence. Also, satellite internet by default suffers from a latency problem given how it works, and that is something which you just have to live with. With that said, the lag does not become too apparent unless you are gaming online, and experience half a second or so delay between you pulling the trigger and shot getting fired.

To be straightforward, satellite internet makes sense for users who do not have access to a wireline service in their area, and if they do, they must put up with slow speeds of traditional DSL internet. High-speed DSL services are usually made available in densely populated urban or suburban areas, where providers find it profitable to invest in upgrading the existing broadband infrastructures. In a remote and rural setting where access to wired broadband is limited to DSL or unavailable altogether, Fixed Wireless can also be a viable alternative.

Instead the radio signal from the backhaul tower is carried via the air over a terrestrial microwave platform. And, you establish a connection with a provider access point in the vicinity which essentially broadcasts the signal in the direction of your antenna.

With point to point wireless devices used to rebroadcast the signal, fixed wireless tech is able to deliver fast and reliable speeds with lower latency relative to satellite internet. So in order to subscribe to a fixed wireless service you must be located in the right region, otherwise a satellite service like HughesNet Gen5 is the surest bet.

While rural life away from the hubbub of urban centers is a dream come true for many, running your everyday tasks in an increasingly digitized world can become difficult in the absence of worthy internet options.